Title:

Application of the process mapping for identification of waste for sustainable performance improvement in the service processes

Alternative title:

Zastosowanie mapowania procesów do identyfikacji marnotrawstwa w celu zrównoważonego doskonalenia wydajności w procesach usługowych

Creator:

Malčic, Tomáš ; Staš, David

Subject:

process mapping ; sustainable performance ; automotive industry ; lean ; waste identification

Description:

This paper examines the pivotal role of high-quality aftersales service in maintaining global automotive industry competitiveness and sustainability. It presents the methodology for utilizing lean principles in sustainable performance improvement by identifying and eliminating waste in aftersales processes. The approach is exemplified through a case study in road freight vehicle service and maintenance using process mapping. The methodology involves developing a comprehensive process map, analyzing current inefficiencies, and proposing improvement measures. The methodology enhances operational efficiency and contributes to sustainable performance in terms of economic, environmental, and social factors. The methodology is generalized and outlines successful improvement phases and sub-steps.

Place of publishing:

Koszalin

Publisher:

Politechnika Koszalińska

Date:

2024

Type:

artykuł w czasopiśmie

Language:

eng

Is part of:

Rocznik Ochrona Środowiska. Vol. 26, s. 525-538

Rights:

Biblioteka Politechniki Koszalińskiej

Access rights:

internet

License:

Creative Commons BY-SA 4.0